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FAQ

You can find answers to the most common cleaning questions here
How can I make an appointment?
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We provide a variety of contact methods. You can call or WhatsApp +852 9743 3677 to make an appointment. Also, you can leave your massage on our website. The specialist will contact you as soon as possible.

What is the service process?
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Please make an appointment with us for the cleaning service first. After the two parties confirm the service date and time, customers must pay a 50% deposit within three working days to confirm the appointment. On the day of the service, the cleaning staff will provide the door-to-door cleaning service. After completing the service, the customer will pay the balance within the same day after acceptance.

How to calculate the service charge?
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Our charging method is transparent and calculated based on the price per square foot or object. The are no hidden charges. Details of charges can be found in each service item or inquire directly with the specialist.

*Additional fees will be charged in remote areas or stairs, please specify when inquiring for a quote.

  • Stair fee is $100 per floor
  • Service addresses located in Man Wan, an additional transportation fee for HKD$300 will be charged
  • Service addresses located in Mui Wo, Tai O and Discovery Bay, an additional transportation fee for HKD$500 will be charged.
What appointment times are available?
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Appointments are available from weekdays Monday to Friday 10:00 a.m. to 4:00 p.m. No appointments are accepted on public holidays. If customers need to make an appointment on Saturday, please inquire one week in advance to arrange the time.

Does the service fee include insurance?
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Yes, we have contracted labor insurance for cleaning staff and third-party insurance. Customers can choose our service with confidence.
What information should be provided when making an appointment or inquiry?
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Please provide the size of the unit area. It would be better if the customer could provide pictures of the site environment. Due to the different information required for different services, you can consult with a specialist for the exact information required for each service.

Can I change the service date after making an appointment?
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It can be changed once after paying a 50% deposit, please inform us 24 hours in advance. If canceled or rescheduled within 24 hours, a one-time $300 administrative fee will be charged at the time of your next appointment.

What payment methods are available?
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The deposit can be paid by bank account transferFPS and PayMe. In addition to the above three payment methods, customers can also choose to pay the balance in cash after completing the service.

What are the arrangements under inclement weather conditions?
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If all warning signals are canceled at or before 12:00 p.m. on the service day, the afternoon service will continue as usual and arrive at the service location within two hours. If the No.8 typhoon signal and black rainstorm warning are still hoisted after 12:00 p.m. on the service day, the appointments will be canceled automatically and affected customers can make appointments for other days. Detailed arrangements can be consulted with a specialist.

Total solutions for each client